THE DETAILS, MADE CLEAR
Scope, costs and renewals
All Watabe Digital prices are VAT exclusive. These package fees are planning guidance for the stated scope. A written proposal confirms the final fee, responsibilities, delivery capacity, timeline and acceptance tests before work starts.
Project payments & acceptance
Project payment planning: 40% at booking, 40% at the agreed working-delivery milestone and 20% after acceptance. Allow 10 business days for acceptance feedback. Silence does not mean acceptance. Timing starts after the signed scope, payment, required access and usable client inputs.
Monthly terms & renewals
Retainers are billed monthly in advance. SEO starts with a six-month term; marketing, advisory and application care start with three months. After the initial term, continuation is monthly with 30 days’ written cancellation notice. Fees stay unchanged during the initial term; later changes require a new written agreement.
Third-party costs
Hosting/cloud, domains, user and software licences, premium connectors, API/SMS/email/WhatsApp usage, store accounts, advertising spend, stock assets, hardware, specialist contractors and travel are separately scoped and approved. The quote identifies the supplier, currency, renewal cycle and who pays. Client-owned subscriptions are preferred.
Handover & defect correction
Implementation includes documentation, access handover and 30 days of correction for reproducible defects in the accepted scope. New features, new datasets, changed third-party APIs and continuing maintenance need a separate scope. Deliverable ownership is set out in the signed agreement and applicable licence terms.
Build limits & dependencies
Transaction volumes, concurrent users, data volumes, devices and availability needs are agreed before accepting a build fee. A screen is a distinct functional screen; a workflow is a defined trigger-to-completion process. Standard connectors require supported access and appropriate licences.
Delivery allowance & extra work
All retainer meetings, reviews, reports, maintenance and listed outputs fit within the agreed delivery allowance. Unused hours do not roll over. Extra work and scope changes need a written quote. No automatic overage is charged.
Support coverage
Working hours and response targets are agreed with the delivery owner before sale. No package promises 24/7 cover, guaranteed uptime or a dedicated employee. Existing third-party applications need a separately scoped onboarding assessment before application care; supported systems must pass handover and health review.
Credit for shared work
Accepted recent discovery or setup work is reused where suitable. Shared work is identified and credited in a combined quote, so the same deliverable is not charged twice. Review work from the preceding 90 days for reuse.
