Privacy Policy

1. Who We Are

Watabe Digital is a digital consulting and transformation agency based in Dar es Salaam, Tanzania. We help businesses, NGOs, and institutions grow, modernize operations, and improve digital performance. References to "Watabe Digital", "we", "us", or "our" in this policy refer to Watabe Digital and its team.

You can reach us at info@watabedigital.co.tz for any privacy-related questions.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and organization name when you fill in our contact or inquiry form.
• Project details — information you share about your organization, goals, budget, and digital needs when requesting a proposal or strategy call.
• Communications — emails, messages, or other correspondence you send us.

We also collect limited technical data automatically when you visit our website:

• Pages visited and time spent on the site (via analytics tools)
• Browser type and device information
• Referring URL and general location (country/city level)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Send proposals, quotes, and project-related communications
• Improve our website, services, and client experience
• Send relevant updates or insights we believe will be useful to you (you can opt out at any time)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual necessity — to fulfill a service agreement or respond to a pre-contractual request
• Legitimate interests — to operate and improve our business, and to communicate with prospective clients
• Consent — where you have explicitly agreed to receive marketing communications
• Legal compliance — where required by applicable law

5. Data Sharing

We may share your information with trusted third-party service providers who help us operate our website and deliver services (for example, email platforms, analytics providers, and cloud hosting services). These providers are bound by confidentiality obligations and may only use your data as instructed by us.

We may also disclose your information if required by law or to protect the rights, safety, or property of Watabe Digital, our clients, or the public.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact and inquiry data is typically retained for up to 3 years unless we have an active or ongoing client relationship.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and gather analytics data. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

We use analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify you personally.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to or restrict how we process your data

To exercise any of these rights, please contact us at info@watabedigital.co.tz. We will respond within a reasonable timeframe.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@watabedigital.co.tz
• Location: Dar es Salaam, Tanzania
• WhatsApp: +255 769 637 654